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20th March 2020

an update from the team

News

Dear Trinny London community,


As the COVID-19 situation continues to develop, we wanted to update you on the enhanced measures we are taking at Trinny London to ensure the safety of our customers, employees and warehouse. Hygiene is a top priority and we would like to share the additional measures we are taking due to the current situation.


Warehouse and Packing Orders

Our warehouse is open and strictly adhering to the guidelines of the UK Government and World Health Organisation. Enhanced cleaning measures are in place to ensure safety while orders are being packed in the warehouse, as well as the provision of gloves and masks to all staff. Everyone in the warehouse is strictly following the WHO guidelines regarding self-isolation at any signs of illness. We are working closely with our warehouse and supply chain to ensure employee welfare continues to be prioritised.


Deliveries

Royal Mail and our other regular global couriers have stopped asking for signatures when delivering parcels to customers. In cases where a parcel does not fit through a letterbox, the courier will leave the item at the door, and will step aside after knocking to ensure there is a safe distance while you retrieve your parcel. Items, however, will not be left outside if no one is home.


Our warehouse and courier partners are informing us that typical delivery times are being extended due to the impact of COVID-19 and increased social distancing with a lower staff ratio. Please be patient if your order takes a little longer than usual to arrive.


Fenwick stores reopening

Trinny London Retail stands at Fenwick will be reopening Monday 15th June 2020 with a strict hygiene policy. Please be advised that our Jubilee Place Makeup Studio (our HQ) remains closed but that in-store appointments at Fenwick are now available. You can book an appointment by visiting our Makeup Appointments page in the navigation bar.


Appointments

We are now resuming all one-to-one in-store appointments at our Fenwick concessions from 24th August 2020 following government guidelines. Please note that our HQ in Jubilee Place remains closed. There will be one position available for pre-booked appointments (you can book online) and one position available for walk-ins to ensure we are adhering to social distancing guidelines. Makeup Artists will be wearing Type II masks as well as a visor and gloves and Makeup Artists will now be able to apply makeup directly to the face. Appointments are 45 minutes long with the £45 cost redeemable against our products.


Refunds

We have extended our refund policy to three months to ensure that customers who are unable to make it to a post office can still return unused products if the colours aren't right. None of these returned products will be resold.

We will share further updates as the situation progresses. Your safety is our priority and we thank you as always for your continued support.


The Trinny London Team

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All the products featured on my social media channels I have purchased myself, or on occasion, have been sent to me by PR companies when called in.

I do not accept payments to create content or suggest specific products and items on my social channels. However I do occasionally use affiliate links, meaning I earn commission should you purchase my recommended products.

DISCLAIMER

All the products featured on my social media channels I have purchased myself, or on occasion, have been sent to me by PR companies when called in.

I do not accept payments to create content or suggest specific products and items on my social channels. However I do occasionally use affiliate links, meaning I earn commission should you purchase my recommended products.