TRINNY London Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
For the purpose of Regulation (EU) 2016/679 (the GDPR) and the Data Protection Act 2018 together the "Data Protection Law" the data controller is TRINNY London Limited of Cambridge House, 16 High Street, Saffron Walden, Essex CB10 1AX.
OUR PRIVACY PRINCIPLES
At Trinny London, we respect the core principles of data protection set out in Article 5 of the GDPR. In particular we aspire to adhere to the following core principles:
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to our services, search for a product, place an order on our website, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our website we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions and operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. This is information we may receive about you if you use any of the other websites we operate, attend promotional or other events which we may hold from time to time or provide such information at any of our counters or stores. In this case, we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this website. We will also have told you for what purpose we will share and combine your data . We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
We use information held about you in the following ways:
Information you give to us. We will use this information:
Information we collect about you. We will use this information:
to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Regulation (EU) 2016/679 (otherwise known as the “GDPR”) contains reference to cookies. When cookies can identify an individual through their device, this will be considered to be personal data.
Recital 30 of the GDPR says, inter alia,
“Natural persons may be associated with online identifiers provided by their devices, applications, tools and protocols, such as internet protocol addresses, cookie identifiers or other identifiers such as radio frequency identification tags. This may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons and identify them.”
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Customer Care, TRINNY London Limited, Cambridge House, 16 High Street, Saffron Walden, Essex CB10 1AX or email@example.com.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
|Cookie Name||Provider||Expiration Date||First/Third Party||Function|
|__adal_ca||Adalyser||5 month(s) 26 day(s)||3rd Party||"Stores which advertising campaign drove a user to visit|
|__adal_cw||Adalyser||3 day(s)||3rd Party||"Ties back conversion events to earlier visits|
|__adal_id||Adalyser||1 year(s) 1 month(s) 1 day(s)||3rd Party||"Uniquely identify a device|
|__auth||TrinnyLondon||12 month(s) 2 day(s)||1st Party||Saves annonomised information related to the current logged in user|
|__cookiesBannerSet||TrinnyLondon||12 month(s) 1 day(s)||1st Party||We set this cookie to hide the first time visitor cookie banner if you have already interacted with the banner to save cookie settings|
|__cookieSettings||TrinnyLondon||12 month(s) 5 day(s)||1st Party||We set this cookie to save your prefered cookie consent settings|
|__terms||TrinnyLondon||1 year(s) 1 month(s) 1 day(s)||1st Party||Saves if the current user has accepted terms and conditions|
|__zlcmid||Zopim||12 month(s) 5 day(s)||3rd Party||Zopim sets this cookie to store a unique user ID.|
|_fbp||3 month(s) 0 day(s)||3rd Party||This cookie allows us to measure the performance of our Facebook advertising and serve targeted adverts on the Facebook platform|
|_ga||1 year(s) 1 month(s) 1 day(s)||3rd Party||Registers a unique ID that is used to generate statistical data on how the visitor uses the website|
|ga*||1 year(s) 1 month(s) 1 day(s)||3rd Party||Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit|
|_gcl_au||Google AdSense||2 month(s) 26 day(s)||3rd Party||"Used by Google AdSense for experimenting with|
|advertisement efficiency across websites using their|
|_gid||1 day(s)||3rd Party||Registers a unique ID that is used to generate statistical data on how the visitor uses the website|
|hjSessionUser*||Hotjar||12 month(s) 5 day(s)||3rd Party||"Collects statistics on the visitor's visits to the website|
|_sp_id.49cd||Snowplow||1 year(s) 1 month(s) 1 day(s)||1st Party||Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits.|
|_tq_id.*||TVSquared||1 year(s) 1 month(s) 1 day(s)||3rd Party||This cookie is provided by TVSquared and is used to enable optimisation of TV advertising by tracking sessions and conversion timings in relation to TV ad spot air times|
|_tt_enable_cookie||TikTok||1 year(s) 0 month(s) 0 day(s)||3rd Party||This cookie is used as a means of tracking your website activity to help us optimise our advertising|
|_ttp||TikTok||1 year(s) 0 month(s) 0 day(s)||3rd Party||This cookie is used as a means of tracking your website activity to help us optimise our advertising|
|_uetsid||Microsoft||1 day(s)||3rd Party||This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website|
|_uetvid||Microsoft||1 year(s) 0 month(s) 0 day(s)||3rd Party|
|This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website"|
|ABTasty||AbTasty||1 year(s) 0 month(s) 0 day(s)||3rd Party||ABTasty sets this cookie to aid in analysing split test experiments used across our website|
|ABTastySession||ABTasty||Session||3rd Party||ABTasty sets this cookie to record measurements in the given session to help analyse and report on experiments used across our website|
|au_bagId||TrinnyLondon||6 month(s) 0 day(s)||1st Party||Saves the current bag|
|au_showEmailPopup||TrinnyLondon||2 month(s) 0 day(s)||1st Party||Shows promotional newsletter signup modal for new users|
|ca_bagId||TrinnyLondon||6 month(s) 0 day(s)||1st Party||Saves the current bag|
|ca_showEmailPopup||TrinnyLondon||2 month(s) 0 day(s)||1st Party||Shows promotional newsletter signup modal for new users|
|de_bagId||TrinnyLondon||6 month(s) 0 day(s)||1st Party||Saves the current bag|
|de_showEmailPopup||TrinnyLondon||2 month(s) 0 day(s)||1st Party||Shows promotional newsletter signup modal for new users|
|eu_bagId||TrinnyLondon||6 month(s) 0 day(s)||1st Party||Saves the current bag|
|eu_showEmailPopup||TrinnyLondon||2 month(s) 0 day(s)||1st Party||Shows promotional newsletter signup modal for new users|
|m2mdata||TrinnyLondon||12 month(s) 5 day(s)||1st Party||This cookie saves the current users makeup m2m profile|
|m2mskindata||TrinnyLondon||12 month(s) 5 day(s)||1st Party||This cookie saves the current users skincare m2m profile|
|nz_bagId||TrinnyLondon||6 month(s) 0 day(s)||1st Party||Saves the current bag|
|nz_showEmailPopup||TrinnyLondon||2 month(s) 0 day(s)||1st Party||Shows promotional newsletter signup modal for new users|
|ometria||Ometria||12 month(s) 5 day(s)||3rd Party||This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our website.|
|regionalSite||TrinnyLondon||12 month(s) 5 day(s)||1st Party||This cookie saves the regional currency site the user was last viewing|
|se_bagId||TrinnyLondon||6 month(s) 0 day(s)||1st Party||Saves the current bag|
|se_showEmailPopup||TrinnyLondon||2 month(s) 0 day(s)||1st Party||Shows promotional newsletter signup modal for new users|
|temporaryUser||TrinnyLondon||11 month(s) 1 day(s)||1st Party||"We set this cookie if you don't have an account with us|
|tkbl_cvuuid||Talkable||1 year(s) 1 month(s) 1 day(s)||3rd Party||Talkable referral program user id|
|uk_bagId||TrinnyLondon||6 month(s) 0 day(s)||1st Party||Saves the current bag|
|uk_showEmailPopup||TrinnyLondon||2 month(s) 0 day(s)||1st Party||Shows promotional newsletter signup modal for new users|
|us_bagId||TrinnyLondon||6 month(s) 0 day(s)||1st Party||Saves the current bag|
|us_showEmailPopup||TrinnyLondon||2 month(s)||1st Party||Shows promotional newsletter signup modal for new users|
|yotpo_pixel||Yotpo||Session||3rd Party||Records user engagement with Yotpo widgets|