Privacy Policy

TRINNY London Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This policy (and our Website Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.trinnylondon.com ("our website") you are accepting and consenting to the practices described in this policy.

For the purpose of Regulation (EU) 2016/679 (the GDPR) and the Data Protection Act 2018 together the "Data Protection Law" the data controller is Trinny London Limited, 2nd Floor 5 Jubilee Place, Chelsea, London, England, SW3 3TD.

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back sufficiently often to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our nominated Data Protection Officer contactable at Customer Care, Trinny London Limited, 2nd Floor 5 Jubilee Place, Chelsea, London, England, SW3 3TD or tlc@trinnylondon.com.

OUR PRIVACY PRINCIPLES

At Trinny London, we respect the core principles of data protection set out in Article 5 of the GDPR. In particular we aspire to adhere to the following core principles:

1. The “data minimisation” principle - whereby we take no more data from people than we need to provide a service and run our business appropriately.
2. The “purpose limitation” principle - by which we mean that we only collect data for the clear range of uses and purposes we have set out below in this privacy policy and we monitor regularly that we adhere to these purposes.
3. The “data security” principle - We take security of data seriously to avoid our business, customer data or payment data being compromised in any way. We use responsible well-respected 3rd parties to assist us such as Stitchdata in the US and Paypal for secure payments you make to us.

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to our services, search for a product, place an order on our website, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you. With regard to each of your visits to our website we will automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions and operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. This is information we may receive about you if you use any of the other websites we operate, attend promotional or other events which we may hold from time to time or provide such information at any of our counters or stores. In this case, we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this website. We will also have told you for what purpose we will share and combine your data . We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

We use information held about you in the following ways:

Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.;
• to notify you about changes to our service;
• to ensure that content from our website is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our website safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Sharing Your Data

You agree that we have the right to share your personal information with:

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries from time to time, as defined in section 1159 of the UK Companies Act 2006.
• Selected third parties including (1) business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; (2) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; (3) analytics and search engine providers that assist us in the improvement and optimisation of our website; (4) credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If TRINNY London Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or Terms & Conditions of Supply and other agreements; or to protect the rights, property, or safety of TRINNY London Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Trinny London Limited uses cookies through its website located at the domain www.trinnylondon.com Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a better experience when you browse our site and also allows us to improve our site. By continuing to browse the website, you are agreeing to our use of cookies.

Regulation (EU) 2016/679 (otherwise known as the “GDPR”) contains reference to cookies. When cookies can identify an individual through their device, this will be considered to be personal data.
Recital 30 of the GDPR says, inter alia,
“Natural persons may be associated with online identifiers provided by their devices, applications, tools and protocols, such as internet protocol addresses, cookie identifiers or other identifiers such as radio frequency identification tags. This may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons and identify them.”

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Customer Care, Trinny London Limited, 2nd Floor 5 Jubilee Place, Chelsea, London, England, SW3 3TD or tlc@trinnylondon.com.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

|Cookie Name|Provider|Expiration Date|First/Third Party|Function|
|---|---|---|---|---|
|__adal_ca|Adalyser|5 month(s) 26 day(s)|3rd Party|"Stores which advertising campaign drove a user to visit| stores traffic source and campaign data."|
|__adal_cw|Adalyser|3 day(s)|3rd Party|"Ties back conversion events to earlier visits| stores a visit timestamp"|
|__adal_id|Adalyser|1 year(s) 1 month(s) 1 day(s)|3rd Party|"Uniquely identify a device| stores a generated Device ID"|
|__auth|TrinnyLondon|12 month(s) 2 day(s)|1st Party|Saves annonomised information related to the current logged in user|
|__cookiesBannerSet|TrinnyLondon|12 month(s) 1 day(s)|1st Party|We set this cookie to hide the first time visitor cookie banner if you have already interacted with the banner to save cookie settings|
|__cookieSettings|TrinnyLondon|12 month(s) 5 day(s)|1st Party|We set this cookie to save your prefered cookie consent settings|
|__terms|TrinnyLondon|1 year(s) 1 month(s) 1 day(s)|1st Party|Saves if the current user has accepted terms and conditions|
|__zlcmid|Zopim|12 month(s) 5 day(s)|3rd Party|Zopim sets this cookie to store a unique user ID.|
|_fbp|Facebook|3 month(s) 0 day(s)|3rd Party|This cookie allows us to measure the performance of our Facebook advertising and serve targeted adverts on the Facebook platform|
|_ga|Google|1 year(s) 1 month(s) 1 day(s)|3rd Party|Registers a unique ID that is used to generate statistical data on how the visitor uses the website|
|ga|Google|1 year(s) 1 month(s) 1 day(s)|3rd Party|Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit|
|_gcl_au|Google AdSense|2 month(s) 26 day(s)|3rd Party|"Used by Google AdSense for experimenting with|
|advertisement efficiency across websites using their|
|services"|
|_gid|Google|1 day(s)|3rd Party|Registers a unique ID that is used to generate statistical data on how the visitor uses the website|
|hjSessionUser|Hotjar|12 month(s) 5 day(s)|3rd Party|"Collects statistics on the visitor's visits to the website| such as the number of visits| average time spent on the website and what pages have been read"|
|_sp_id.49cd|Snowplow|1 year(s) 1 month(s) 1 day(s)|1st Party|Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits.|
|_tq_id.*|TVSquared |1 year(s) 1 month(s) 1 day(s)|3rd Party|This cookie is provided by TVSquared and is used to enable optimisation of TV advertising by tracking sessions and conversion timings in relation to TV ad spot air times|
|_tt_enable_cookie|TikTok|1 year(s) 0 month(s) 0 day(s)|3rd Party|This cookie is used as a means of tracking your website activity to help us optimise our advertising|
|_ttp|TikTok|1 year(s) 0 month(s) 0 day(s)|3rd Party|This cookie is used as a means of tracking your website activity to help us optimise our advertising|
|_uetsid|Microsoft|1 day(s)|3rd Party|This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website|
|_uetvid|Microsoft|1 year(s) 0 month(s) 0 day(s)|3rd Party|
|This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website"|
|ABTasty|AbTasty|1 year(s) 0 month(s) 0 day(s)|3rd Party|ABTasty sets this cookie to aid in analysing split test experiments used across our website|
|ABTastySession|ABTasty|Session|3rd Party|ABTasty sets this cookie to record measurements in the given session to help analyse and report on experiments used across our website|
|au_bagId|TrinnyLondon|6 month(s) 0 day(s)|1st Party|Saves the current bag|
|au_showEmailPopup|TrinnyLondon|2 month(s) 0 day(s)|1st Party|Shows promotional newsletter signup modal for new users|
|ca_bagId|TrinnyLondon|6 month(s) 0 day(s)|1st Party|Saves the current bag|
|ca_showEmailPopup|TrinnyLondon|2 month(s) 0 day(s)|1st Party|Shows promotional newsletter signup modal for new users|
|de_bagId|TrinnyLondon|6 month(s) 0 day(s)|1st Party|Saves the current bag|
|de_showEmailPopup|TrinnyLondon|2 month(s) 0 day(s)|1st Party|Shows promotional newsletter signup modal for new users|
|eu_bagId|TrinnyLondon|6 month(s) 0 day(s)|1st Party|Saves the current bag|
|eu_showEmailPopup|TrinnyLondon|2 month(s) 0 day(s)|1st Party|Shows promotional newsletter signup modal for new users|
|m2mdata|TrinnyLondon|12 month(s) 5 day(s)|1st Party|This cookie saves the current users makeup m2m profile|
|m2mskindata|TrinnyLondon|12 month(s) 5 day(s)|1st Party|This cookie saves the current users skincare m2m profile|
|nz_bagId|TrinnyLondon|6 month(s) 0 day(s)|1st Party|Saves the current bag|
|nz_showEmailPopup|TrinnyLondon|2 month(s) 0 day(s)|1st Party|Shows promotional newsletter signup modal for new users|
|ometria|Ometria|12 month(s) 5 day(s)|3rd Party|This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our website.|
|regionalSite|TrinnyLondon|12 month(s) 5 day(s)|1st Party|This cookie saves the regional currency site the user was last viewing|
|se_bagId|TrinnyLondon|6 month(s) 0 day(s)|1st Party|Saves the current bag|
|se_showEmailPopup|TrinnyLondon|2 month(s) 0 day(s)|1st Party|Shows promotional newsletter signup modal for new users|
|temporaryUser|TrinnyLondon|11 month(s) 1 day(s)|1st Party|"We set this cookie if you don't have an account with us| but has interacted with features like Match2Me to keep track of your saved settings. This helps with analytics and personalisation"|
|tkbl_cvuuid|Talkable|1 year(s) 1 month(s) 1 day(s)|3rd Party|Talkable referral program user id|
|uk_bagId|TrinnyLondon|6 month(s) 0 day(s)|1st Party|Saves the current bag|
|uk_showEmailPopup|TrinnyLondon|2 month(s) 0 day(s)|1st Party|Shows promotional newsletter signup modal for new users|
|us_bagId|TrinnyLondon|6 month(s) 0 day(s)|1st Party|Saves the current bag|
|us_showEmailPopup|TrinnyLondon|2 month(s)|1st Party|Shows promotional newsletter signup modal for new users|
|yotpo_pixel|Yotpo|Session|3rd Party|Records user engagement with Yotpo widgets|