Cancellation policy

Cancelling orders

  • You may cancel your order for a reason set out below, in which case your contract with us will end immediately and we will refund you in full for any products which have been paid for in respect of the cancelled order:
  1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  2. there is a risk that supply of the products may be significantly delayed because of events outside our control;
  3. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
  4. you have a legal right to end the contract because of something we have done wrong.
  • We may cancel your order for a reason set out below, in which case your contract with us will end immediately and we will refund you in full for any products which have been paid for in respect of the cancelled order (although we reserve the right to deduct shipment costs):
  1. you do not make any payment to us when it is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  3. we are unable to make delivery to you and you do not re-arrange delivery or collect products within a reasonable time.