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As the COVID-19 situation develops, the Trinny London team want to let you know that we are continuing to ship orders and we are taking enhanced measures to ensure the safety of our customers, employees and warehouse staff.
20th March 2020

To The Trinny London Community...

an update from the team

News

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Dear Trinny London community,


As the COVID-19 situation continues to develop, we wanted to update you on the enhanced measures we are taking at Trinny London to ensure the safety of our customers, employees and warehouse. Hygiene is a top priority and we would like to share the additional measures we are taking due to the current situation.


Warehouse and Packing Orders

Our warehouse is open and strictly adhering to the guidelines of the UK Government and World Health Organisation. Enhanced cleaning measures are in place to ensure safety while orders are being packed in the warehouse, as well as the provision of gloves and masks to all staff. Everyone in the warehouse is strictly following the WHO guidelines regarding self-isolation at any signs of illness. We are working closely with our warehouse and supply chain to ensure employee welfare continues to be prioritised.


Deliveries

Royal Mail and our other regular global couriers have stopped asking for signatures when delivering parcels to customers. In cases where a parcel does not fit through a letterbox, the courier will leave the item at the door, and will step aside after knocking to ensure there is a safe distance while you retrieve your parcel. Items, however, will not be left outside if no one is home.


Appointments

We have taken the decision to cancel all in-person makeover appointments and will refund or reschedule existing bookings to later in the year. Fenwick stores will be closing from Thursday evening. We are exploring the possibility of virtual one-to-one appointments with our pro makeup artists to provide guidance on Match2Me and give tutorials on makeup application. We'll be sharing more information on this soon.


Refunds

We have extended our refund policy to three months to ensure that customers who are unable to make it to a post office can still return unused products if the colours aren't right. None of these returned products will be resold.

We will share further updates as the situation progresses. Your safety is our priority and we thank you as always for your continued support.


The Trinny London Team

DISCLAIMER

All the products featured on my social media channels I have purchased myself, or on occasion, have been sent to me by PR companies when called in.

I do not accept payments to create content or suggest specific products and items on my social channels. However I do occasionally use affiliate links, meaning I earn commission should you purchase my recommended products.


Related Posts

DISCLAIMER

All the products featured on my social media channels I have purchased myself, or on occasion, have been sent to me by PR companies when called in.

I do not accept payments to create content or suggest specific products and items on my social channels. However I do occasionally use affiliate links, meaning I earn commission should you purchase my recommended products.