Returns

RETURNS & EXCHANGE

We hope everyone loves our products as much as we do, but if for any reason you do need to return something, we’ve made it as simple as possible.

Unfortunately, we are unable to offer free returns on international orders. If you wish to return items to us, please do so unopened and unused within 30 days to:

If you placed an order between the 1st of November 2022 and the 31st of December 2022, then you have until the 31st of January 2023 to return your purchase.

Trinny London Returns
Unit 1
Polar Drive
Salfords
Surrey
RH1 5HW
UK

Please ensure you include a note inside with your full contact details and order number.

International returns can take slightly longer to be received, therefore please allow up to 28 working days for your refund/exchange to be actioned. In the meantime, kindly obtain your proof of postage receipt for your records.

If you have refused to accept your order upon delivery any duties, customs and taxes levied by the country your order was shipped to will be deducted from your refund when the order is returned to us.

FAULTY GOODS

If your package is visibly damaged on delivery, please notify the person delivering your goods that they are being received damaged and contact us at tlc@trinnylondon.com within 48 hours of receiving your order.