Our warehouse and courier partners are informing us that typical return times are being extended due to the impact of COVID-19, extra safety measures including quarantining of incoming packages and increased social distancing with a lower staff ratio. Please be patient if your return takes a little longer to be processed.
We hope everyone loves our products as much as we do, but if for any reason you do need to return something, we’ve made it as simple as possible.
Unfortunately, we are unable to offer free returns on international orders. If you wish to return items to us, please do so unopened and unused within 30 days to:
Trinny London Returns
Please ensure you include a note inside with your full contact details and order number.
International returns can take slightly longer to be received, therefore please allow up to 28 working days for your refund/exchange to be actioned. In the meantime, kindly obtain your proof of postage receipt for your records.
If you have refused to accept your order upon delivery any duties, customs and taxes levied by the country your order was shipped to will be deducted from your refund when the order is returned to us.
If your package is visibly damaged on delivery, please notify the person delivering your goods that they are being received damaged and contact us at email@example.com within 48 hours of receiving your order.