Our cleansers are completely refillable, so no need to throw yours away when you run out. Simply order your refill, reuse your pump and recycle your cartridge.
Time for a top-up
Run out of your favourite? Don’t fret – refills are easy. Watch our quick how-to on refreshing your skincare…
Follow the simple steps below to top up your skincare with your new refill
Will my refill work without a pump and casing?
Nope, our products are highly active and to maintain their effectiveness the formula needs to be kept away from light and air. This means you need the pump, casing and refill bottle to make the product function.
Are refills cheaper than the main product?
Yes, there’s a saving of approximately 20% per product when you buy just the refill. This is because we want to encourage everyone to reuse the canister and pump to save on single-use plastics.
I have been pumping and nothing is coming out of my product?
No worries, the packaging works on creating a vacuum so keep pressing for about 20 pumps and your product will come through.
Do I need to wash out my pump before I insert my refill?
Yes, we recommend keeping your pump clean and free from the old formula. This makes sure there is no contamination from the old product to the new refill when you insert your refill bottle.
How do I wash out my pump?
To wash out your pump simply fill a sink with warm soapy water and immerse the pump pressing it until the pump runs through with soapy water. Then repeat with clean warm water, and allow to dry before fitting into your new refill. Reusing your pump for as long as possible will save pumps being thrown away unnecessarily.
My pump is still not working?
Drop an email to TLC, our customer service team, at [email protected] and we will send you another pump free of charge if your purchase has been within one year. If it has been over one year you will be offered the chance to purchase a new pump – we want to keep reusing our packaging for as long as possible.