By using our website you accept these terms
There are other terms that may apply to you
We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.
We may update and change our website from time to time to reflect changes to our products or services, our users' needs and our business priorities.
We may make suspend or withdraw our website. Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our website is appropriate for use or available in other locations.
You must keep your account details safe. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com.
How you may use material on our website. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
Information on this website is for general information only. The content on our website is provided for general information only. We take reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct, but we do not represent, warrant or guarantee that information on our website is complete, accurate or up to date. No content on our website is intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
We are not responsible for websites we link to. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those websites or resources.
User-generated content is not approved by us. This website may include information and materials uploaded by other users of the website, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our website do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us at firstname.lastname@example.org.
Our responsibility for loss or damage suffered by you. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in Terms and Conditions of Supply.
If you are a business user :
If you are a consumer user:
Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Uploading content to our website. Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out in our Rules in respect of Acceptable Use below.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our website a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload below.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
Rights you are giving us to use material you upload
When you upload or post content to our website, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display your content in connection with the services provided by our website.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
Rules about linking to our website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website in any website that is not owned by you.
Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Rules in Respect of Acceptable Use below.
If you wish to link to or make any use of content on our website other than that set out above, please contact email@example.com.
Rules in Respect of Acceptable Use
A. Use of our website
You may use our website only for lawful purposes. You may not use our website:
You also agree:
B. Interactive services
We may from time to time provide interactive services on our website, including chat rooms and bulletin boards ("interactive services").
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
C. Our content standards
These content standards apply to any and all material which you contribute to our website ("Contribution"), and to any interactive services associated with it.
The content standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
We will determine, in its discretion, whether a Contribution breaches the content standards.
A Contribution must be accurate (where it states facts), be genuinely held (where it states opinions), comply with the law applicable in England and Wales and in any country from which it is posted.
A Contribution must not:
D. Breach of these Rules in Respect of Acceptable Use
When we consider that a breach of these rules in respect of acceptable use has occurred, we may take such action as we deem appropriate.
Failure to comply with these rules in respect of acceptable use constitutes a material breach of these terms upon which you are permitted to use our website, and may result in our taking all or any of the following actions:
We exclude our liability for all action we may take in response to breaches of these rules in respect of acceptable use. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
Which country's laws apply to any disputes?
Our trade marks are registered
"TRINNY LONDON" and "MATCH2ME" are UK registered trade marks of Trinny London Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use Material on our Website.
Goods supplied from the Website are supplied by TRINNY London Limited.
These are the terms and conditions on which we supply products to you.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please email us at firstname.lastname@example.org.
TRINNY London Limited is a company registered in England and Wales under company registration number 08964860. Our VAT number is GB184427687 and registered office is Cambridge House, 16 High Street, Saffron Walden, Essex, CB10 1AX.
Our contract with you
A. Cancelling orders
B. Returns and exchanges
We hope you love our products as much as we do, but you have a right to return or exchange products if you change your mind or if what you have bought is faulty or misdescribed.
For most products bought online you have a legal right to change your mind and receive a refund under the Consumer Contracts Regulations 2013. You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes if these have been unsealed after you receive them, or products which have been used. You have 14 days after the day you receive the products to change your mind and return the products.
If you would like to return them, please follow the instructions in the Returns section of the website. Products should be sent back to us in their original packaging within 14 days of receipt (unless the products are faulty or misdescribed, in which case the timelines set out in section C below will apply).
Please note that, unless products are faulty or misdescribed, we will not accept returns of products sealed for health protection or hygiene purposes if these have been unsealed after you receive them, or products which have been used.
Please post returns back to us at Trinny London Limited, International Logistics Group, Logistics House, Unit A Hills Road, Birches Industrial Estate, EAST GRINSTEAD, RH19 1XZ using the pre-paid label provided via the Royal Mail Returns Portal.
When you send back your products, please tell us whether you would like an exchange or refund. To help us improve our products, please use the returns form to tell us why you are returning the products. We aim to process all returns within 14 days of receipt by us.
C. If there is a problem with a product
If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0) 20 3893 3251 or email us at email@example.com or write to us at TRINNY London Limited, Cambridge House, 16 High Street, Saffron Walden, Essex CB10 1AX.
If goods are received as faulty or damaged on delivery, please contact us within 14 days.
We are under a legal duty to supply products that are in conformity with this contract. See the section below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
D. Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
If you wish to exercise your legal rights to reject products you must post them back to us. Please use the returns process outlined in the Returns section of the website or call customer services on +44 (0) 20 3893 3251 or email us at firstname.lastname@example.org for assistance.
E. Price and payment
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
We accept payment with all major credit and debit cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
If you think an invoice is wrong please contact us promptly to let us know.
LOSS OR DAMAGE
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised in section D above; and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
How we will use your personal information. We will use the personal information you provide to us:
Other important terms
These Terms and Conditions, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over these terms and that you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland this applies to either the Scottish or the English courts and if you live in Northern Ireland to either the Northern Irish or the English courts.