We hope you love your products as much as we do, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Just return the item, unused, in its original packaging within 14 days of receiving your order.
CHRISTMAS RETURNS POLICY EXTENSION - purchases dispatched between the 1st December and the 31st December can be returned up to the 15th January
If in the UK, you can do this by going to the Royal mail Returns portal and following the instructions on the site.
You will need your order number, name and address.
Provided that your return is in the original packaging all you need to do is to:
This will generate a label which you can print off, attach to the package and take to you local Post Office for despatch (where they may be able to print your label for you).
If you wish to return an item you received as a gift, you may exchange it for credit to your Trinny London account by following the returns procedure outlined above. The amount will be automatically deducted from your next purchase at www.trinnylondon.com.
Please note that for reasons of health and safety we will only be able to offer a refund or exchange on unused items.
Please see the Returns section of our Terms and Conditions of Supply in our Terms and Conditions Section.
If your package is visibly damaged on delivery, please notify the person delivering your goods that they are being received damaged and contact us at email@example.com or call +44 (0) 20 3893 3251 within 48 hours of receiving your order.