Trinny London
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Returns

Returns & Exchange

We hope you love your products as much as we do, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Just return the item, unused, in its original packaging within 14 days of receiving your order.

If in the UK, you can do this by going to the Royal mail Returns portal and following the instructions on the site.
You will need your order number, name and address.
Provided that your return is in the original packaging all you need to do is to:

  • Click "Box/bag"
  • Click "Yes" as our packaging is less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)
  • Select a reason for your return
  • Enter your name and address

This will generate a label which you can print off, attach to the package and take to you local Post Office for despatch (where they may be able to print your label for you).

Please note that for reasons of health and safety we will only be able to offer a refund or exchange on unused items.

Please see the Returns section of our Terms and Conditions of Supply in our Terms and Conditions Section.

FAULTY GOODS

If your package is visibly damaged on delivery, please notify the person delivering your goods that they are being received damaged and contact us at hello@trinnylondon.com or call +44 (0) 20 3893 3251 within 48 hours of receiving your order.