Trinny London
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FAQ

Where does Trinny London ship?

We ship internationally. For more information please visit trinnylondon.com/shipping

What are Trinny London shipping costs?

Shipping costs vary depending on the destination and the delivery times, for more information please visit trinnylondon.com/shipping

Where can I track my Trinny London order?

You can track your shipment in the order section of your profile.

What is the shelf life of my Trinny London products?

Our products last between 12 and 24 months. If you would like more information on a specific product please contact us at hello@trinnylondon.com

How long will my Trinny London products last?

All of our products are cream based and pigment dense, which means you require only a small quantity to obtain the desired result. All our products are designed to last.

I am not happy with part of the purchasing and ordering process. Where can I log my feedback?

We are always looking at ways to make our site better. Please give your feedback by sending us an email at hello@trinnylondon.com.

I would like to leave a review on a specific Trinny London product, where can I do so?

We love to hear your thoughts on what we are making, and any suggestions you might have. You can log your review at the bottom of individual product pages.
You can also email us at hello@trinnylondon.com or call us on +44 (0)20 3893 3251 (from 9am to 6pm GMT Monday to Friday).

Can I place a Trinny London order over the phone?

If you prefer to place an order over the phone please call us on +44 (0)20 3893 3251. We are around from 9am to 6pm GMT Monday to Friday.

What is Match2Me?

With your input on your Skin, Hair and Eye combination, Match2Me can help you choose the colours that suit you best in our collection.

How difficult is it to do Match2Me?

It should be really easy, make sure you read the copy and watch the videos that are designed to help you choose your colours. If you need more help, contact us on hello@trinnylondon.com or through our social media channels.

Instagram: @trinnylondon
Facebook: /trinnylondon
Twitter: @trinnylondon

Share your stack style using #TrinnyTribe

Do you take Paypal on Trinny London?

Yes, we do!

How can I return my product?

Please find more details on how to return your product by going to trinnylondon.com/returns If still unsure please drop us an email at hello@trinnylondon.com or call us on +44 (0)20 3893 3251 (from 9am to 6pm GMT Monday to Friday).

I have thrown out my delivery slip, can I still return my product?

No panic! The whole process happens online, please visit trinnylondon.com/returns You will need your order number which you can find in the confirmation email we sent you or on your profile in the Orders section.

When do I lose my right to a refund from Trinny London?

Unfortunately we cannot refund a product that has been opened and used. If you are unsure as whether a colour will suit you, please go to trinnylondon.com/match2me and let us help you choose a colour by taking our Match2Me journey.

How can I get more Trinny Tips and advice from Trinny?

You can follow Trinny on the Trinny London social media platforms where she speaks daily about beauty and fashion and takes questions alongside other experts and members of the team.

Instagram: @trinnylondon
Facebook: /trinnylondon
Twitter: @trinnylondon

Share your stack style using #TrinnyTribe

What are your social media handles?

Instagram: @trinnylondon
Facebook: /trinnylondon
Twitter: @trinnylondon

Share your stack style using #TrinnyTribe

What hashtag should I use to share my Trinny London pictures and comments on social media?

Please use #trinnytribe. We are so glad you are a part of our Tribe. ❤️

How do I keep up with Trinny London?

Follow us on our social media or please sign up for our newsletter following this link. We promise to be tactful and not clog your inbox.

Instagram: @trinnylondon
Facebook: /trinnylondon

Share your stack style using #TrinnyTribe

Do you launch new products regularly?

Yes, we do. Keep up with Trinny London by signing up to our newsletter by following this link or find us on our social media channels.

Instagram: @trinnylondon
Facebook: /trinnylondon
Twitter: @trinnylondon

Share your stack style using #TrinnyTribe

How can I contact Trinny London?

Please contact us at hello@trinnylondon.com and we will get back to you as soon as we can. If you prefer speaking with someone on the phone, please call us on +44 (0)20 3893 3251.
Please note, we are only able to answer the phone from 9am to 6pm GMT Monday to Friday. We always listen to our voicemail messages, so feel free to leave us one if you prefer.

Are your products cruelty free?

Yes, all of our products are cruelty free. Please contact us at hello@trinnylondon.com if you would like more information.

Do you have any certifications to attest to the sustainability of your brand?

As a brand in its infancy, we are working towards the Positive Luxury accreditation.

Where are your cosmetics made?

All our products are made in Italy.

Where can I find the list of ingredients for a specific product?

You can find an Ingredients’ box at the end of each individual product page. If you would like more information on any of our ingredients, please contact us at hello@trinnylondon.com

Are your products Vegan?

Some of our products are Vegan. Look for the Vegan icon under the “Why We ❤️ It” section in the product page.

Are your products Gluten-Free?

Some of our products are Gluten-Free. Look for the Gluten-Free icon under the “Why We ❤️ It” section in the product page.