We ship internationally. For more information please visit trinnylondon.com/shipping
Shipping costs vary depending on the destination and the delivery times, for more information please visit trinnylondon.com/shipping
You can track your shipment in the order section of your profile.
Our products last between 12 and 24 months. If you would like more information on a specific product please contact us at email@example.com
All of our products are cream based and pigment dense, which means you require only a small quantity to obtain the desired result. All our products are designed to last.
We are always looking at ways to make our site better. Please give your feedback by sending us an email at firstname.lastname@example.org.
We love to hear your thoughts on what we are making, and any suggestions you might have. You can log your review at the bottom of individual product pages.
You can also email us at email@example.com or call us on +44 (0)20 3893 3251 (from 9am to 6pm GMT Monday to Friday).
If you prefer to place an order over the phone please call us on +44 (0)20 3893 3251. We are around from 9am to 6pm GMT Monday to Friday.
With your input on your Skin, Hair and Eye combination, Match2Me can help you choose the colours that suit you best in our collection.
It should be really easy, make sure you read the copy and watch the videos that are designed to help you choose your colours. If you need more help, contact us on firstname.lastname@example.org or through our social media channels.
Share your stack style using #TrinnyTribe
Yes, we do!
No panic! The whole process happens online, please visit trinnylondon.com/returns You will need your order number which you can find in the confirmation email we sent you or on your profile in the Orders section.
Unfortunately we cannot refund a product that has been opened and used. If you are unsure as whether a colour will suit you, please go to trinnylondon.com/match2me and let us help you choose a colour by taking our Match2Me journey.
Please use #trinnytribe. We are so glad you are a part of our Tribe. ❤️
Please contact us at [email@example.com](mailto: firstname.lastname@example.org "email@example.com") and we will get back to you as soon as we can. If you prefer speaking with someone on the phone, please call us on +44 (0)20 3893 3251.
Please note, we are only able to answer the phone from 9am to 6pm GMT Monday to Friday. We always listen to our voicemail messages, so feel free to leave us one if you prefer.
Yes, all of our products are cruelty free. Please contact us at firstname.lastname@example.org if you would like more information.
As a brand in its infancy, we are working towards the Positive Luxury accreditation.
All our products are made in Italy.
You can find an Ingredients’ box at the end of each individual product page. If you would like more information on any of our ingredients, please contact us at email@example.com
Some of our products are Vegan. Look for the Vegan icon under the “Why We ❤️ It” section in the product page.
Some of our products are Gluten-Free. Look for the Gluten-Free icon under the “Why We ❤️ It” section in the product page.